Wik AI Memories
Learn how Wik AI stores key customer context from conversations for personalized support.
Wik AI Memories are key pieces of information automatically saved from customer conversations to provide context for future interactions. These memories enable personalized, efficient, and context-aware responses.
For example, if a customer mentions they have a team of 18 members or specifies custom integrations, Wik AI stores this context for future support sessions.
What Type of Information Does Wik AI Save?
- Customer Preferences: Preferred communication styles or product preferences.
- Questions & Recurring Issues: Specific technical setup details or past inquiries.
- Unique Requirements: Specific plan configurations or API needs.
- Operational Context: Team size, company details, or environment setup.
Where to View Wik AI-Generated Memories?
Wik AI-generated memories are stored in the Notes section of the customer dashboard, linked directly to the relevant contact profile.
Open Contact Profile
Open the customer’s profile in the Chatwik dashboard.
View Notes Section
Navigate to the Notes section, where all saved memories are organized with timestamps and context for easy reference during support conversations.