Wik AI Copilot
Learn how support agents can use Wik AI Copilot to draft replies, translate messages, and analyze tone.
Wik AI Copilot is designed to help support agents work smarter by providing helpful suggestions, automated reply drafts, and instant insights right inside the conversation dashboard.
Where to Find Copilot?
Ensure Wik AI Copilot is enabled on your inbox.
Open Conversation Screen
Open any active customer conversation inside your Chatwik dashboard.
Open Copilot Tab
On the right sidebar next to the contact details tab, click on the Copilot tab to access AI assistance.
How Copilot Works
- Drafting Replies: Analyzes the customer's inquiry and your documentation to craft appropriate responses.
- Translation: Translates messages across languages while preserving context and professional tone.
- Tone Analysis: Reviews conversation tone and suggests adjustments aligned with your brand voice.
- Resource Lookup: Finds relevant knowledge base articles to support your response.
How to Use Copilot?
Enter Natural Language Request
Type your request in natural language inside the Copilot prompt box (e.g. "Write a polite response explaining the maintenance delay and offering a new timeline").
Review & Apply Suggestion
When Wik AI Copilot suggests a response, click Use this to insert the text directly into your message editor.