Introduction to Wik AI
Learn how Wik AI brings intelligent automation, copilot assistance, FAQs, and memories to Chatwik.
Wik AI is the AI agent for Chatwik that helps make customer support faster, smarter, and more personal. It comes with powerful tools to assist both your customers and support agents, ensuring smooth conversations and quick resolutions.
Wik AI Features
Wik AI Assistant
A smart assistant that talks to your customers, learns from your help docs, and provides instant solutions.
Wik AI Copilot
A support agent's AI copilot to draft replies, translate messages, and retrieve contextual knowledge.
Wik AI FAQs
Automatically identifies common customer queries and fills knowledge gaps.
Wik AI Memories
Tracks key details from customer conversations for personalized future support.
Documents
Feed website URLs and PDF documentation to train your Wik AI Assistant.
Custom Tools
Allow Wik AI to query external APIs and backend services automatically.
Core Capabilities
- Wik AI Assistant: A smart assistant that talks to your customers, learns from your help docs and past conversations, and gives quick, accurate responses. When enabled, the assistant takes initial questions before transferring to an agent.
- Wik AI Copilot: A support agent’s best friend! It helps draft replies, translates messages, and finds important details from your connected tools.
- Wik AI FAQs: Spots common customer questions that aren’t in your knowledge base yet and helps you fill the gaps, making support faster for everyone.
- Wik AI Memories: Keeps track of important details from conversations. If a customer mentions an issue or preference, Wik AI remembers it so your team can provide personalized support.