LINE

You can manage your LINE Official Account customer conversations directly from Chatwik using the LINE Messaging API.

Prerequisites

Before connecting your LINE channel to Chatwik, make sure you have:

A LINE Developer Account (sign up at the LINE Developer Console).
A Provider created in the LINE Developer Console.
A Messaging API Channel (Bot) created under your provider.
A Chatwik workspace with the LINE feature enabled.

How to Create a LINE Inbox in Chatwik?

Follow the step-by-step process below to connect your LINE channel:

Set Up LINE Developer Console

Log into the LINE Developer Console.
Create a Provider if you haven't created one already.
Under your provider, click Create a new channel and select Messaging API.
Fill in the required channel details to finish creating your bot.

Retrieve LINE Credentials

From your newly created Messaging API channel settings page, copy the following parameters:

LINE Channel ID
LINE Channel Secret
LINE Channel Access Token (long-lived token)

Go to Inbox Settings in Chatwik

Navigate to Settings → Inboxes → click Add Inbox.

Select LINE Channel

Click on the LINE icon from the list of available channel options.

Fill In Channel Details

Enter your Channel Name, LINE Channel ID, LINE Channel Secret, and LINE Channel Token, then click Create LINE Channel.

Add Agents

Assign team members to your LINE inbox so they can view and respond to incoming customer messages.

Configure Webhook in LINE Console

Return to your Messaging API channel in the LINE Developer Console.
Scroll to the Messaging API tab and locate the Webhook settings section.
Enter the Webhook URL provided by Chatwik.
Click Verify to test the connection.
Enable the Use webhook toggle.

Ensure you enable the "Use webhook" toggle in the LINE Developer Console, otherwise incoming messages sent to your LINE Official Account will not reach Chatwik.

Additional Inbox Settings

To customize your LINE channel settings, go to Settings → Inboxes and click the gear icon next to your LINE inbox.

General Settings

Enable Channel Greeting: Sends an automated welcoming message when a customer initiates a new conversation on LINE.
Enable CSAT: Automatically prompts customers with a Customer Satisfaction survey when a conversation is resolved.
Reauthorize Token: Update your LINE Channel Secret or Channel Access Token if they are ever regenerated in the LINE Developer Console.